Refund policy
At HaizeLore, we are committed to ensuring your satisfaction with every purchase of our shorts, skirts, and tops. If you are not completely satisfied with your order, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Initiate a Refund
To start the refund process, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. We are here to help.