Faq

Ordering & Payment

How can I place an order?
Simply browse our collection of shorts, skirts, and tops, select your desired items and sizes, and proceed to checkout. You will be guided through the payment process.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount—check our current promotions.

How long does delivery take?
Standard shipping typically takes 5–10 business days, while expedited shipping takes 2–4 business days. International orders may require additional time depending on customs.

Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with all tags attached. Please contact us at [email protected] to initiate a return. Refunds will be processed to your original payment method.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color changes within 30 days of delivery. Contact us at [email protected] with your order details and preference.

Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs. If the item is defective or we made an error, we will cover the return shipping.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Measure your waist, hips, and bust (for tops) and compare with our chart. If you need further assistance, email us at [email protected].

Are your products true to size?
Our shorts, skirts, and tops are designed to fit standard sizing. However, fit may vary by style. We recommend checking the product description and customer reviews for specific fit notes.

What fabrics are used?
We use high-quality materials such as cotton, linen, denim, and blends. Fabric details are listed in each product description.

Customer Support

How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
HaizeLore is an online-only store, allowing us to offer you a curated selection of shorts, skirts, and tops at competitive prices.